Technical Support Engineer

Job Description

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Join our team at GravityWrite, a company dedicated to simplifying technology and empowering businesses to succeed online. We’re seeking a skilled and customer-oriented Technical Support Engineer to assist our users with web hosting and related solutions.

Responsibilities

As a Technical Support Engineer, you will:

• Provide exceptional support for web hosting platforms, addressing customer queries via tickets, calls, or chat.

• Troubleshoot and resolve issues related to Linux, control panels, and other web hosting technologies.

• Use ticketing and CRM tools to manage, track, and resolve customer issues efficiently.

• Educate users by explaining technical solutions in a clear, user-friendly manner.

• Collaborate with the team to share knowledge and resolve complex or escalated issues.

• Stay updated with the latest trends in AI, blogging, digital marketing, and content creation tools.

• Maintain shift flexibility, including weekends or holidays, and participate in on-call rotations as needed.

  
  

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field (preferred but not mandatory).

• Minimum 1 year of experience in Linux, web hosting, and control panel troubleshooting.

• Strong understanding of operating systems, software applications, and common hardware.

• Excellent verbal and written communication skills with proficiency in English.

• Customer-focused mindset with proven problem-solving abilities under pressure.

• Experience in customer support roles (2–3 years preferred), ideally supporting SaaS platforms or creative tools.

Good to Have

• Relevant certifications in IT or web hosting technologies.

• Familiarity with AI tools and industry challenges in blogging, digital marketing, and design.

• Proficiency in additional languages beyond English.

• Knowledge of content creation tools and processes.