Cancellation & Refund Policy
V
1.1
-
Last edited on
Mar 13, 2023
Thank you for using GravityWrite.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to WebsiteLearners Private Limited, NO.14/58, SRI VENKATESHWARA TOWER, UNIT NO.F1, 1st Floor, T-nagar, Chennai - 600017.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to GravityWrite, accessible from gravitywrite.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
If you wish to cancel your account, notify us at least 7 days before end of your term (via an email to contact@GravityWrite.com) . Upon cancellation, your data is deleted from our servers. Since deletion of all data is final please be sure that you do in fact want to cancel your account before doing so.
Your subscription gets renewed automatically at the end of each month
You can upgrade or downgrade level of our services at any time of your usage, however GravityWrite does not refund any fees in that case
If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term.
Refund requests will be processed within 3-5 working days upon receipt of the request.
Please note that once a refund is processed, it typically takes 5-7 working days for the refunded amount to be credited to the customer's bank account.
We reserve the right to modify or terminate the GravityWrite service(s) for any reason, without notice at any time.
Fraud: Without limiting any other remedies, GravityWrite may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
Note: No refunds are offered, even if a plan is canceled mid-month.
7 Day No Obligation Cancellation
GravityWrite offers SaaS service to companies under a 7-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 7-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. GravityWrite will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to GravityWrite.
At any time during the 7-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge.
In order to continue using SaaS after the 7-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.
Monthly Billing, Cancellation, and Refund Policies
GravityWrite charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, GravityWrite will calculate a pro-rated amount with the first payment due on signing.
All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: support@gravitywrite.com
Customers will receive an email from GravityWrite confirming that their subscription to the SaaS service has been cancelled.
Important:
No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.
For offer/discount purchase, refund request should be raised within 48 hrs of purchase.
Only if the customer has used less than 10,000 words, refund will be possible.
The fees that GravityWrite charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer's agreement with the payment method provider. To be clear: these charges are the customer's responsibility.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to support@gravitywrite.com.
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
With regards to downgrades on a subscription, GravityWrite does not issue refunds or credits for partial months of service.
GravityWrite reserves the right to refuse/cancel a subscription to any of the SaaS services bought from GravityWrite.com, If
GravityWrite refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of $4.99.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@gravitywrite.com
By visiting this page on our website: https://gravitywrite.com/contact-us